Frequently Asked Questions
Everything you need to know about our premium grills and smokers.
What is the typical lead time for a custom grill order?
Since our grills are handcrafted to order, lead times typically range from 8 to 12 weeks depending on the complexity of the build and current seasonal demand.
How do you handle shipping for heavy-duty smokers?
We ship our products via LTL freight. Each unit is securely crated and bolted to a pallet to ensure it arrives at your home in pristine condition. Lift-gate service is available for residential deliveries.
What kind of warranty do you offer on your products?
We stand behind our craftsmanship with a lifetime warranty against burnout on the main firebox and a 5-year warranty on the structural integrity of the main cooking chamber.
Do I need to season my grill before the first use?
Yes, we recommend a thorough seasoning process using a high-heat cooking oil to create a protective barrier against moisture and to prevent rust on the raw steel surfaces.
Do you offer financing options for larger purchases?
We partner with several third-party financing providers to offer flexible monthly payment plans, allowing you to invest in a professional-grade setup over time.
Can I customize the features on a standard model?
Absolutely. We offer a wide range of upgrades including insulated fireboxes, stainless steel shelves, custom handles, and additional temperature gauges to suit your specific cooking style.